Configure Journaling in Mail Assure/Exchange

To set up journaling in Mail Assure/Exchange you need to:

Find Global Journal Address

You can find the global journal address in Mail Assure.

  1. Login to Mail Assure as an Admin Level user or as a Domain Level user

    2. If you log in as an admin user, go to General > Domains Overview and click on the domain you want to enable archiving for. The Domain Level Control Panel is now displayed.

  2. Click on Archiving > Status > Enable to enable incoming and outgoing archiving for all users on the domain
  3. If required, navigate to Archive > Archived recipients to restrict the users whose mail will be archived
  4. Make a note of the global journaling address if you want to enable journaling

If the address ends with '@MX-record-hostname' please use @mx1.mtaroutes.com.

Configure Journaling in Microsoft Exchange 2010

  1. Open Exchange Management Console (EMC)
  2. Navigate to Organization Configuration > Hub Transport > Journal Rules
  3. Right click and select New Journal Rule
  4. Enter the global journal address in Send Journal reports to e-mail address
  5. Select Internal for the scope
  6. Select Journal messages for recipient and select the Dynamic Distribution Group for this domain

Configure Journaling in Exchange 2013/2016/2019

  1. Log into the Exchange Admin Center (EMC)
  2. Go to Compliance Management > Journal rules
  3. Enter a valid email address to receive journal failure alerts
  4. Click on the + (plus sign) and create the journal rule as follows:
    • Send journal reports to: Enter the global journal address noted from the Archive > Status page (above)
    • Name: Give the rule a meaningful name
    • If the message is sent to or received from: Choose [Apply to all messages]
    • Journal the following messages:
      • Select Internal messages only if the domain uses incoming/outgoing filtering
      • Select All messages if the domain is archive-only

Configure Journaling in Exchange Online (Microsoft 365)

  1. Login to the Microsoft Purview portal
  2. Navigate to Solutions > Data lifecycle management in the left-hand menu and select Exchange (legacy)
  3. Open the Journal rules tab

    4. If you have not set an alternative journaling mailbox (for messages which fail to journal), click the link to the Settings page in the warning at the top of the Journal Rules page. Enter a non-Exchange online address to deliver NDRs to.

  4. In Mail Assure, go to the Domain with archiving enabled via Domains Overview
  5. Navigate to Archiving in the menu and open the Status page
  6. Copy the Global Journal Address

    If the address ends with '@MX-record-hostname' please use @mx1.mtaroutes.com.

  7. In Microsoft's Journal Rules page, click + New Rule
  8. Enter the following credentials:
    • Send journal reports to - enter the Global Journal address from step #6
    • Journal rule name - Give the rule a recognizable name such as 'Mail Assure Journaling'
    • Journal messages sent or received from - Select who to journal messages from:
      • Everyone
      • A specific user or group
    • Type of messages to journal - Select the direction of messages to journal:
      • All messages
      • Internal messages only
      • External messages only

      If using Mail Assure filtering, you should select Internal messages only, if you do not use filtering, select All messages.

  9. Click Next
  10. Review the journal rule and click Submit

    11. The new Journal rule will now be displayed on the list